Terms and Conditions

These Terms and Conditions govern the provision of services by Navjeevan Adhar Nursing Bureau and outline the responsibilities of the client and the company. By availing services from Navjeevan Adhar Nursing Bureau, the client agrees to be bound by these terms.

1. Important Notices and Legal Warnings

1.1 Prohibition of Direct Hiring (Private Hiring)

Directly hiring or employing Navjeevan Adhar Nursing Bureau staff (including Nurses, Attendants, Caretakers, etc.) without informing or contracting through Navjeevan Adhar Nursing Bureau is strictly prohibited. This is considered a criminal activity that endangers both the client and the staff.

• If a client is caught engaging our staff privately, immediate legal action will be taken against the customer and the staff under the Indian Penal Code (IPC) Section 420 (Cheating and Dishonestly Inducing Delivery of Property).

1.2 Theft and Loss Policy

Clients are required to check the personal bag of the assigned staff daily before they enter your home at the start of duty and before they leave your home at the end of duty.

• If the client fails to perform this daily check and subsequently reports any theft or loss of property, Navjeevan Adhar Nursing Bureau will not be responsible for the loss. The client shall bear the responsibility for such an occurrence.

2. Service Packages and Termination

2.1 Service Time Slots and Duration

Services are offered in the following packages and time slots:

• Hourly: 2 to 5 Hours, or 6 to 8 Hours.

• Daily: 10 to 12 Hours.

• 24 Hours (Live-in): For this package, the client is required to provide food for the assigned staff member.

• Booking Periods: Services can be booked for 7 Days, 15 Days, or 1 Month.

2.2 Early Termination and Refunds

• Once a service has commenced, no refund is issued for the used days or any part of the service duration already rendered.

• If a 1-month package is cancelled early (e.g., within 7 or 15 days), the billing will be recalculated based on the actual number of days completed using the rate of the shorter package (e.g., 7-day or 15-day rate), not the discounted monthly rate.

• Travel and duty outside of India are not covered under standard packages and will incur extra charges.

3. Payment Policy

3.1 Authorized Payment Methods

All payments must be made directly to Navjeevan Adhar Nursing Bureau’s official bank account only.

• Prohibition: No cash, no cheque, and no direct payment of any kind to the staff member is allowed.

• If a client attempts to make or discusses making payment directly to the staff, the company reserves the right to terminate the service without prior notice.

• The staff member’s salary is paid by Navjeevan Adhar Nursing Bureau as per company rules (every 10 days). If a client pays staff directly, the client is responsible for that amount and will still be required to pay the full invoice amount to the company.

3.2 Invoicing and Processing Fee

• The first invoice will be generated and sent within Day 1 to 5 of service commencement. Subsequent invoices will generally be generated every 10 days thereafter (e.g., covering Day 6–15, Day 16–25, etc.).

• A Payment Processing Fee will be applied to all generated invoices at a rate of 3% of the total invoice amount.

• A hard copy of the official receipt will be sent to the client.

3.3 Late Payment

Late or missing payments may result in the immediate suspension of services until the outstanding balance is cleared.

4. Employee Registration Fee (For Staff)

• All employees must pay a mandatory registration fee (as per current agreement, ₹2200), which will be deducted from their first salary once.

• This registration fee, once paid, will not be refunded under any circumstances.